Generative AI

Generative artificial intelligence is a key asset for business innovation and competitiveness. Enhance your processes and services, opening doors to unprecedented opportunities.

Our areas of expertise give you all-round support

A high-growth market

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Global market share achieved by 2031

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Expected growth (CAGR) over the period 2022-2031

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AI-generated content amount by 2025

Leverage the potential of Generative AI

Efficiency & scalability

Give your team innovative tools to increase their capabilities and perform tasks more efficiently, automate operations, and optimize your processes at scale.

Personalization

Enable more natural and seamless conversational experiences, provide your customers with tailored services, and boost conversion and loyalty.

Make your business data conversational

Heres allows you to apply the creative power of LLMs (Large Language Models) to your specialized knowledge through the use of Retrieval-Augmented Generation (RAG) techniques. Using this methodology allows you to exert considerable control over the responses generated, significantly reducing the hallucination rate.

Our Services

We guide you through every step to integrate generative AI into your business context and
offer your customers next-generation conversational experiences and services.

Development

Product & process integration

We design advanced Conversational AI solutions based on a hybrid approach, combining intents and generative models such as GPT, to automate complex Use Cases and enhance the Customer Experience. We integrate generative AI into business processes to improve effectiveness and increase internal productivity.

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Competence Center

Strategic & operational consulting

We analyze the business context and technological landscape to identify key opportunities and applications that are best suited to achieve your goals and meet your needs. We devise a customized action plan to enable your solution efficiently, minimizing time and costs.

Consulenza strategica e operativa

Competence Center

Training & support

We support your team with on-the-job training and learning sessions to foster understanding and optimal use of generative AI. We offer ongoing assistance and continuous support to ensure the proper execution of enabled processes so you can get maximum value from the implemented solution.

Our approach

From the Problem to the Solution in 4 steps:

Assessment

We carefully examine your needs, goals, as-is business processes, and technological scenario, as well as use cases and opportunities. We define the solution at a functional level, taking into account key factors for success: “make-or-buy” analysis, enabling 3Ps, architecture, and KPIs.

Assessment con i nostri Clienti

Design & Integration

We apply our integrated methodology of Conversational Design and Prompt Engineering. We implement the solution by integrating it into the Client’s infrastructure and the third-party components. We make improvements to ensure optimal functioning prior to deployment.

Setup di NLU e interfacce API

Go-live & Tuning

After the Go-live, we continuously monitor the performance of the solution and identify any areas for improvement. In the Tuning phase, we adopt measures to achieve greater accuracy and raise the bar to outperform the results.

Go Live e initial tuning

Roll-out & Maintenance

We ensure a smooth roll-out of the solution and, through our maintenance services and ongoing operational support, we work in synergy with the Client to ensure the long-term success of the solution.

Know-how capitalization

Enhance conversational experiences and workflows with Generative AI

Optimize customer support, improve operational efficiency, and deliver cutting-edge experiences for your users.