Generative AI
Generative artificial intelligence is a key asset for business innovation and competitiveness. Enhance your processes and services, opening doors to unprecedented opportunities.
Our areas of expertise give you all-round support
A high-growth market
Global market share achieved by 2031
Expected growth (CAGR) over the period 2022-2031
AI-generated content amount by 2025
Leverage the potential of Generative AI
Efficiency & scalability
Give your team innovative tools to increase their capabilities and perform tasks more efficiently, automate operations, and optimize your processes at scale.
Personalization
Enable more natural and seamless conversational experiences, provide your customers with tailored services, and boost conversion and loyalty.
Our Services
We guide you through every step to integrate generative AI into your business context and
offer your customers next-generation conversational experiences and services.
Strategic & operational consulting
We analyze the business context and technological landscape to identify key opportunities and applications that are best suited to achieve your goals and meet your needs. We devise a customized action plan to enable your solution efficiently, minimizing time and costs.
Product & process integration
We design advanced Conversational AI solutions based on a hybrid approach, combining intents and generative models such as GPT, to automate complex Use Cases and enhance the Customer Experience. We integrate generative AI into business processes to improve effectiveness and increase internal productivity.
Prompt Design & Engineering
We apply prompt creation and optimization techniques to ensure the generative AI model outputs the desired result. We rely on innovative approaches and targeted strategies to maximize the model’s performance and achieve increasingly accurate results.
Training & support
We support your team with on-the-job training and learning sessions to foster understanding and optimal use of generative AI. We offer ongoing assistance and continuous support to ensure the proper execution of enabled processes so you can get maximum value from the implemented solution.
Use case conversational AI
Bot-building
Creazione di risposte o varianti in base a parametri specifici (lunghezza testo, ToV)
Human escalation
Sentiment detection: analisi del sentiment delle conversazioni tra bot e utente
User Experience
Risposte e azioni in tempo reale senza training manuale, a partire dalla knowledge base pre-esistente
Our approach
From the Problem to the Solution in 4 steps:
Assessment
We carefully examine your needs, goals, as-is business processes, and technological scenario, as well as use cases and opportunities. We define the solution at a functional level, taking into account key factors for success: “make-or-buy” analysis, enabling 3Ps, architecture, and KPIs.
Design & Integration
We apply our integrated methodology of Conversational Design and Prompt Engineering. We implement the solution by integrating it into the Client’s infrastructure and the third-party components. We make improvements to ensure optimal functioning prior to deployment.
Go-live & Tuning
After the Go-live, we continuously monitor the performance of the solution and identify any areas for improvement. In the Tuning phase, we adopt measures to achieve greater accuracy and raise the bar to outperform the results.
Roll-out & Maintenance
We ensure a smooth roll-out of the solution and, through our maintenance services and ongoing operational support, we work in synergy with the Client to ensure the long-term success of the solution.
Enhance conversational experiences and workflows with Generative AI
Optimize customer support, improve operational efficiency, and deliver cutting-edge experiences for your users.