Case studies

We offer a 360° solution for the development of Enterprise Conversational Agents, pre-trained AI for specific domains, and voice-first applications in order to optimize B2B and B2C processes and improve communication with the end user.

The conversational AI projects we deliver for our customers reflect the versatility of our technology, which sophisticates installation after installation in order to address complex and heterogeneous use cases.

Tannico

Customer Service | eCommerce

To enhance Tannico’s Customer Service, Italy’s largest online wine store with a catalog comprising more than 12,000 products, we developed a chatbot ready to guide users among the B2C and B2B services of this extensive digital wine ecosystem.

Rizzoli & Mondadori Education

Tutorial bot | Customer Service

Mondadori Education and Rizzoli Education, the educational publishing houses of the Mondadori Group, have chosen a virtual assistant to support students and teachers in the use of their digital offerings: a tutorial bot integrated with the digital teaching platform HUB Scuola.

Gruppo Mantova Salus

Customer Service | eHealth

Gruppo Mantova Salus has chosen Heres as a partner to automate the Patient Experience in its centers. The chatbot, integrated with WhatsApp, offers 24/7 assistance in managing appointments, both in private practice and through NHS, and provides information about the Group’s services.

Rekeep

Intranet HR | Tutorial bot

The chatbot developed for Rekeep, Italy’s leader in Integrated Facility Management, is designed to improve the Employee Experience and the efficiency of the HR department by handling frequent requests and facilitating internal communications.

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Parmigiano Reggiano

Customer Service | eCommerce

The watchword of the chatbot created for the Parmigiano Reggiano Consortium is “proactivity”: thanks to the integration with the brand eCommerce and CRM, “PiErre” intervenes throughout the customer journey to provide assistance and optimize the conversion rate.

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Shimano

Helpdesk B2B

With our conversational AI solution, Shimano has automated the internal communication with dealers and the management of returns and repairs for Bike and Fishing products. “Techbot” is currently available in three countries: Italy, Spain and Portugal.

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EasyCoop

Customer Service | eCommerce

Easycoop’s chatbot is an efficient touchpoint that aims to ensure contact reduction and easy navigation, helping the consumer to shop easily and conveniently.

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Prénatal

Customer Service | eCommerce

Prénatal’s virtual assistant facilitates the search for information and support and guides the exploration of the catalog, enriching the Customer Experience with an innovative touchpoint.

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Lloyds Farmacia

Customer Service | eCommerce

Lloyds Farmacia has relied on Artificial Intelligence with two chatbots aimed at improving assistance to B2C customers and simplifying the exchange of files and information in the B2B domain.

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SEW Eurodrive

Customer Service

SEW Eurodrive, the leader in the industrial automation sector, extends innovation to its Customer Service by inserting a B2B chatbot oriented to provide support to customers on the products and services of the company through troubleshooting paths and research of information in the documentation displayed on the site.

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GipoNext

Helpdesk B2B | Tutorial bot

GIPO, the leading software in outpatient clinic and medical practice management, has implemented GAIA: a virtual assistant trained to answer any question regarding the use of the application, perfectly integrated with the internal help desk.

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Aon Advisory and Solutions

Tutorial bot | Customer Service

Aon, a consultant firm for risk management and insurance programs, opted for a virtual colleague seamlessly integrated with the portals dedicated to Flexible Benefits to support its customers in the discovery and management of their corporate welfare plan.

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Bimbostore

Customer Service | eCommerce

Bimbostore has chosen an AI-powered chatbot as a new ally to support its customers 24/7 and facilitate eCommerce navigation.

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Istituto Italiano di Tecnologia

Helpdesk B2B

The Italian Institute of Technology has trusted Heres to innovate and optimize the management of its HR intranet. More than 1,700 researchers from around the world will interact with a multilingual, multichannel chatbot.

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Toys Center

Customer Service | eCommerce

The chatbot Joy is the new “toy” with which Toys Center entertains users and guides them in solving the main difficulties related to Customer Service.

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Service Trade

Customer Service

Service Trade relies on Mya, its new virtual assistant, to lighten the workload of the company’s Client Assistance and help users in tracking their devices.

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Yeppon

Customer Service | eCommerce

Yeppon, an Italian leader in online e-commerce with more than 300,000 customers, can now count on a new virtual ally for the management of Customer Service and the optimization of the Customer Experience.

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DPV

Helpdesk B2B | Tutorial bot

DPV has chosen a Heres’ solution to optimize its internal Customer Service. The company’s merchandisers can now be assisted both in the use of Wasabi software and in the exchange of documentation among retail stores, even via Telegram!

Motoabbigliamento

Customer Service | eCommerce

Digital innovation has also conquered the world of engines with the conversational interface adopted by Motoabbigliamento to optimize the search for support..

ATC Piemonte Nord

PA | Citizen services

ATC Piemonte Nord has partnered with Heres to provide more than 10,000 users with a simple service to access social housing procedures, inspect their assets, and standardize requests for intervention via WhatsApp.

I.V.G. Reggio Emilia

Citizen services

I.V.G. Reggio Emilia focuses on Artificial Intelligence to innovate the service to citizens with a specialized knowledge base integrated with the Institute’s management system to provide constantly updated data on movable and immovable property.