Conversational AI Studio
We develop multichannel, multilingual conversational agents and voice-first UX to automate business processes and improve the Customer Experience.
A solution
for every business need
User Stories managed by our conversational agents
of messages managed
of interactions successfully managed
Integrate with any system
you already use in your company thanks to APIs. Our solution is equipped with plug&play connectors for the main SaaS technologies, an ecosystem that gets richer with each new installation.
Our method:
from the problem to the solution in 4 steps
Starting from your business needs, we conceive and develop Conversational AI solutions with added value for your customers, with a focus on continuous improvement.
Understand
Analysis of the business context and definition of objectives.
Design
Conversational UX design.
Develop
Technical development and testing of conversational UX.
Evolve
Continuous tuning and optimization.
The objective we set with Nora was to offer our clients an immediate assistance tool supporting user navigation and guaranteeing a smoother UX. The benefit is particularly evident in the telephone channel, which in recent months has seen a reduction in requests for assistance of around 43%. Moreover, 85% of the tickets received through Nora are resolved by Customer Service in a single interaction, allowing further efficiency of the service.
Strategic Marketing and Digital Director
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The help desk problem in software service support is the most critical issue for companies like ours. We bet on AI and automation of response processes, the zero level of customer assistance. Thanks to Heres we won the bet!
CEO of Ianiri Informatica Srl
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Chatbots are starting to be used in several industries and are becoming one of the mainstream tools for messaging. Service Trade has decided to contribute to the rise of conversational chatbots in order to continue improving the experience of its users. I would like to congratulate Heres’ team for their excellent understanding of the needs of Service Trade and for their ability to simplify complex processes in a short time.
Director and CCO of Service Trade S.p.A.
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Leverage the power of
Conversational AI
Contact our Team to find out how you can automate your business processes and revolutionize the Customer Journey with our solutions.