you already use in your company thanks to APIs. Our solution is equipped with plug&play connectors for the main SaaS technologies, an ecosystem that gets richer with each new installation.
Our method: from the problem to the solution in 4 steps
Starting from your business needs, we conceive and develop Conversational AI solutions with added value for your customers, with a focus on continuous improvement.
Understand
Analysis of the business context and definition of objectives.
Design
Conversational UX design.
Develop
Technical development and testing of conversational UX.
The objective we set with Nora was to offer our clients an immediate assistance tool supporting user navigation and guaranteeing a smoother UX. The benefit is particularly evident in the telephone channel, which in recent months has seen a reduction in requests for assistance of around 43%. Moreover, 85% of the tickets received through Nora are resolved by Customer Service in a single interaction, allowing further efficiency of the service.
The objective we set with Nora was to offer our clients an immediate assistance tool supporting user navigation and guaranteeing a smoother UX. The benefit is particularly evident in the telephone channel, which in recent months has seen a reduction in requests for assistance of around 43%.
The help desk problem in software service support is the most critical issue for companies like ours. We bet on AI and automation of response processes, the zero level of customer assistance. Thanks to Heres we won the bet!
Chatbots are starting to be used in several industries and are becoming one of the mainstream tools for messaging. Service Trade has decided to contribute to the rise of conversational chatbots in order to continue improving the experience of its users. I would like to congratulate Heres’ team for their excellent understanding of the needs of Service Trade and for their ability to simplify complex processes in a short time.
Chatbots are starting to be used in several industries and are becoming one of the mainstream tools for messaging.I would like to congratulate Heres’ team for their excellent understanding of the needs of Service Trade and for their ability to simplify complex processes in a short time.