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Conversational AI Studio

We develop multichannel, multilingual conversational agents and voice-first UX to automate business processes and improve the Customer Experience.

Conversational AI studio

A solution
for every business need

Enterprise

Customized multichannel, multilingual conversational agents

Pre-trained

Domain-specific conversational agents for vertical markets

Voice

Voice-first conversational experiences for Amazon Alexa and Google Assistant

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User Stories managed by our conversational agents

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of messages managed

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of interactions successfully managed

Integrate with any system

you already use in your company thanks to APIs. Our solution is equipped with plug&play connectors for the main SaaS technologies, an ecosystem that gets richer with each new installation.

Our method:
from the problem to the solution in 4 steps

Starting from your business needs, we conceive and develop Conversational AI solutions with added value for your customers, with a focus on continuous improvement.

Our Conversational AI method from the problem to the solution in 4 steps.

Understand

Analysis of the business context and definition of objectives.

Design

Conversational UX design.

Develop

Technical development and testing of conversational UX.

Evolve

Continuous tuning and optimization.

The objective we set with Nora was to offer our clients an immediate assistance tool supporting user navigation and guaranteeing a smoother UX. The benefit is particularly evident in the telephone channel, which in recent months has seen a reduction in requests for assistance of around 43%. Moreover, 85% of the tickets received through Nora are resolved by Customer Service in a single interaction, allowing further efficiency of the service.

The objective we set with Nora was to offer our clients an immediate assistance tool supporting user navigation and guaranteeing a smoother UX. The benefit is particularly evident in the telephone channel, which in recent months has seen a reduction in requests for assistance of around 43%.

Paolo Reniero

Strategic Marketing and Digital Director

The help desk problem in software service support is the most critical issue for companies like ours. We bet on AI and automation of response processes, the zero level of customer assistance. Thanks to Heres we won the bet!

Claudio Ianiri

CEO of Ianiri Informatica Srl

Chatbots are starting to be used in several industries and are becoming one of the mainstream tools for messaging. Service Trade has decided to contribute to the rise of conversational chatbots in order to continue improving the experience of its users. I would like to congratulate Heres’ team for their excellent understanding of the needs of Service Trade and for their ability to simplify complex processes in a short time.

Chatbots are starting to be used in several industries and are becoming one of the mainstream tools for messaging. I would like to congratulate Heres’ team for their excellent understanding of the needs of Service Trade and for their ability to simplify complex processes in a short time.

Antonio Carulli

Director and CCO of Service Trade S.p.A.

Leverage the power of
Conversational AI

Contact our Team to find out how you can automate your business processes and revolutionize the Customer Journey with our solutions.