Prénatal
Customer Service & Conversational Commerce
With Prénatal's virtual assistant is easier to look for information. It supports and guides the catalogue exploration. In this way, Prenatal's chatbot enriches the Customer Experience with an innovative touchpoint.
Centro Medico Santagostino
Centro Medico Santagostino is equipped with a virtual assistant that helps to book, delete or change an appointment. This fast and efficient chatbot works both on the website and on WhatsApp.
Shimano
Shimano automatized internal communication with dealers. It chose a fast, intuitive and efficient solution, which supports B2B Customer Service.
Easycoop
EasyCoop's chatbot is an efficient touchpoint, whose goal is to do contact-reduction and make the navigation easier. Moreover, it helps the consumer buy more easily and faster.
Gipo
Software Assistant
GIPO, the leader software of polyclinic and medical offices management, has recently implemented GAIA. It's a virtual assistant, which was trained to answer to every question regarding the use of the application and it's perfectly integrated with the internal help desk.
We develop enterprise multichannel and multilanguage Chatbot and Voicebot
to automate every business process and improve the customer experience.
Thanks to our powerful and always evolving Artificial Intelligence Technology, and at the same time, the Expertise of our Conversation Design team, we create intuitive and adaptable Conversational Interfaces, which are perfect for both B2C and B2B.
We fine-tuned our development process thanks to a highly specialized team
that combines User Experience, Tech and Process skills and guides the Clients and their partners through all the steps, to define custom and immediately effective AI solutions.
Assessment
We analyze the business context and every aspect concerning the chatbot scope, such as pre-existing knowledge base, processes and systems involved and third-party channels to be integrated.
Setup
After the approval of the conversational perimeter and the technical-functional requirements, we proceed with User Stories implementation, NLP training, API and connectors development and configuration of the management console.
Go-Live and Initial Tuning
After an accurate testing phase, the chatbot is finally ready to be released. The effectiveness is high from the beginning but in the first two-month initial tuning the perimeter is maximely optimized, reaching a 79% average effectiveness rate.
Know-how Capitalization
The continuative tuning phase begins after the go-live - it’s an assisted machine learning process that, thanks to the performance monitoring and the information exchange between Heres and the Client’s team, capitalizes the know-how, making your virtual colleague more and more intelligent.
Our AI Technology
carries on intelligent and operative reading/writing conversations, thanks to a proprietary platform integrated with Google NLP, third-party channels and a Client’s systems.
Channels
NLP
Console
Webchat
Channels
Our chatbots can be integrated with all third-party channels. Plug&play connectors for the main messaging platforms and the most recent smart speakers are already available.
Console
Clients can constantly monitor and evolve bot conversations and performances through console features such as human handover, knowledge base, ticketing, form, trigger, analytics and a lot more.
NLP
Our chatbots understand human language thanks to Dialogflow, Google NLP tool, that allows us to natively interact in more than 30 languages. Each Client has his own NLP agent, trained on his specific needs.
Webchat
Our chat is a touchpoint that can be integrated on all desktop and mobile digital properties. It includes features such as multimedia files download and upload, link sharing, email and ticket creation, search engine tool and audio recording.
We design beautiful Conversational Experiences
Our team is Heres’ greatest asset: Conversation Designers and Developers who have been working together since 2017 in order to constantly improve our chatbots’ conversational logics.
We managed numerous projects for different industries, strengthening a unique know-how, that we apply to the entire project work-flow to create natural, engaging and custom conversational experiences. Thanks to the constant dialogue with each Client, supported by the Collaboration system integrated into our platform, we use an assisted learning process, which is the real added value in the progressive bot performance improvement.
