The Small Talk provides contextualized management of more conversational formulas with dedicated user stories. It is a package of standard responses that are intended to enhance the end-user experience by answering common questions outside the conversational perimeter established for the agent. The package includes topics such as:
- greetings, commiserations, and thanks;
- biographical information about the bot (e.g., name, age, gender);
- bot’s request for attention and presence in chat;
- compliments and insults to the bot.
Examples of User Says:
- Hello, how are you?
- What’s your name?
- How old are you?
- Are you still there?
- You’re good!
- You’re funny!
- Tell me a joke
- You don’t understand anything
- You’re no help to me
- If a real person?