Rich messages complement and extend text responses and are intended to make interactions more engaging and intuitive.
File sharing
Ability to send text documents, images and audio files (simultaneous recording).
Card & carousel template
To facilitate display and multiple choices in the case of complex objects (such as orders, products, and stores), single cards and horizontally scrolling carousels can be used, consisting of as many cards as there are choices to display (up to a maximum of 10). The standard template for constructing each card includes:
- image;
- title;
- description;
- label;
- payload.
The “label” and “payload” fields refer to the selection buttons that may be present on the cards.
Some of these fields can be omitted to leave more room for others.
