Enterprise

Enterprise

With our advanced AI technology, based on Google ecosystem and fully custom functionalities, we develop conversational agents – chatbots and voicebots – suitable for every use and sector in the B2C and B2B industries.

Enterprise chatbot solution
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of companies have reduced their First Response Time through the use of chatbots
(MIT Technology Review)

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of consumers prefer to use a chatbot for its speed of communication with brands (Salesforce)

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reduced costs in Customer Service thanks to the implementation of chatbots (Chatbot Journal)

Our AI solution

supports automated and intelligent conversations thanks to a proprietary platform integrated with Google’s NLU engine, third-party channels, and customer systems.

NLU

Our chatbots understand human language thanks to Dialogflow, Google’s NLU engine that allows us to interact natively in more than 30 languages. You’ll have a dedicated NLU instance trained on your company’s specific needs.

Dialogflow Google's NLU engine
Fatures Console is the control panel

Console

The Console is the control panel that allows you to monitor your bot performance based on data generated during conversations, customize and optimize agent responses, intervene in real-time thanks to the Human Escalation feature, set engagement triggers, and much more.

Webchat

The Webchat is a touchpoint that can be integrated across all digital properties, both desktop and mobile. Equipped with features such as downloading and uploading multimedia files, sharing links, sending emails and tickets, searching engine and audio recording. It allows a high graphic customization of each of its elements.

widget chat heres
Channels to integrate on chatbot

Channels

The conversational agents we develop easily integrate with all third-party channels. Plug-and-play connectors are available with major messaging platforms and the latest smart speakers.

Integrate with any system

you already use in your company thanks to APIs. Our solution is equipped with plug&play connectors for the main SaaS technologies, an ecosystem that gets richer with each new installation.

Our process

relies on a highly specialized team of Conversation Designers and Developers. Combining skills in user experience, tech and design, we accompany you and your partners throughout all stages, to define personalized conversational AI solutions, effective from the first interaction.

Assessment

We analyze the business context and every aspect that involves the scope of the chatbot, from the pre-existing knowledge base, to the processes and systems involved as well as the third-party channels to be integrated.

Our conversational AI process assessment

Setup

After the approval of the conversational perimeter and the functional requirements, we proceed with the implementation of the User Stories, the training of the NLU component, the development of API interfaces and connectors and, finally, the configuration of the management Console.

Our conversational AI process setup

Go Live and initial tuning

After an accurate testing phase, the conversational agent is ready for release. The effectiveness is high right away, but it is in the first two months of initial tuning that the mapped perimeter is optimized to the maximum, reaching over 90% correct match percentages.

Our conversational AI process go live

Know-how capitalization

After the initial tuning, the continuous optimization phase begins: a process of supervised learning that, thanks to the monitoring of performance and the exchange of information between your team and ours, will allow you to capitalize on new knowledge making your virtual colleague increasingly more efficient.

Our conversational AI process know-how capitalization
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User Stories managed by our conversational agents

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of messages managed

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of interactions successfully managed

The objective we set with Nora was to offer our clients an immediate assistance tool supporting user navigation and guaranteeing a smoother UX. The benefit is particularly evident in the telephone channel, which in recent months has seen a reduction in requests for assistance of around 43%. Moreover, 85% of the tickets received through Nora are resolved by Customer Service in a single interaction, allowing further efficiency of the service.

The objective we set with Nora was to offer our clients an immediate assistance tool supporting user navigation and guaranteeing a smoother UX. The benefit is particularly evident in the telephone channel, which in recent months has seen a reduction in requests for assistance of around 43%.

Paolo Reniero

Strategic Marketing and Digital Director

The help desk problem in software service support is the most critical issue for companies like ours. We bet on AI and automation of response processes, the zero level of customer assistance. Thanks to Heres we won the bet!

Claudio Ianiri

CEO of Ianiri Informatica Srl

Chatbots are starting to be used in several industries and are becoming one of the mainstream tools for messaging. Service Trade has decided to contribute to the rise of conversational chatbots in order to continue improving the experience of its users. I would like to congratulate Heres’ team for their excellent understanding of the needs of Service Trade and for their ability to simplify complex processes in a short time.

Chatbots are starting to be used in several industries and are becoming one of the mainstream tools for messaging. I would like to congratulate Heres’ team for their excellent understanding of the needs of Service Trade and for their ability to simplify complex processes in a short time.

Antonio Carulli

Director and CCO of Service Trade S.p.A.

Conversational AI for your business processes

Optimize Customer Service, generate Leads and improve your customer’s Journey from the get-go.