Heres will be present at the Netcomm Forum*, the Digital Commerce Retail Event that gathers every year the most important players of digital transformation and innovation for the eCommerce world. One of the main contemporary challenges is using AI to optimise customer service and the customers’ purchase experience in general.
Thanks to an enterprise solution for chatbot development, Heres is able to work on both sides, cutting the customer service costs thanks to a task-bot that works together with the human agents and a Virtual Shop Assistant that enables new ways to interact and purchase in-site and out-of-site.
Smart Customer Service
Orders, deliveries, returns and refunds: our chatbot can quickly answer to easy, repetitive questions, but it can also carry on more important and complex tasks, like cancelling an order or returning a product, cutting costs and waiting times.
This is why we like to call it task-bot.
Virtual Shop Assistant
Purchasing just with your voice through your home device or letting a virtual shop assistant help you find the ideal product: the bot asks the customers about their tastes and needs, finds the perfect item and guides them to the purchase finalisation.
Moreover, being embedded with the client’s CRM and marketing automation, the chatbot can proactively contact the final user, for example notifying them of the availability of a product they had looked for, or delivering discounts and special promotions.
Customer Service, Shop Assistant but also Multichannel. Our product can be embedded in every channel: websites, apps, Facebook, Skype, Telegram, Home Assistants. Many channels, a single dashboard that allows the operators to visualise and monitor every conversation and enter in any moment, momentarily replacing the bot and entrusting the customer to it again when it suits them.
*At Netcomm you will be able to talk with our Virtual Agents, test their skills and domain depth and look at the console and at the many included features.
Come meet us at Stand R15, Level 0!