Taking care of our health is often quite stressful. When we deal with our daily medical routine, some procedures are not quick and easy as we wish they were. Even if we turn to private health care facilities.
Navigating a website is not always simple and straightforward and customer service operators are often unavailable. For this reason, Centro Medico Santagostino, a leading organization in the Italian private health care, decided to rely on a third solution. Easy to use as all chats based on natural language and operative 24/7, Agostina is Centro Medico Santagostino’s virtual assistant, created to help users manage their reservations and to answer their questions.
Born to digitalize Heath Care Booking, to meet the users’ need for promptness and to reduce the workload of front-office operators, Agostina goes straight to the point: for those who open the chat it is always clear what the assistant can help them with. If their objective is in Agostina’s management perimeter, they will get there in a few clicks. The bot’s main three operational tasks are indeed presented to users from the beginning of the conversation. As far as requests for information are concerned, it is both possible to follow Agostina’s guide, browsing a tree to access its knowledge base, or to ask directly a question.
It’s hard to feel confused.
Heath Care Booking: What can Agostina do?
Agostina is able to:
- connect to users’ data through a fast, easy and secure identification procedure.
- cancel or reschedule an appointment
- book a medical examination, suggesting the best solutions for each patient on the basis of his/her clinical history
- answer questions about the medical centre’s agreements, contacts, health services
- guide users among the medical centre’s numerous branches, thanks to a Store Locator that allows various search options.
In order to prove itself direct, functional and well organized, Agostina puts together a chat’s linearity with some website features.
Using this chatbot is extremely intuitive thanks to a clear and concise layout, a performing search engine and a clearly structured conversational flow that guarantees to users the possibility to always reconsider their choices.
Thanks to a careful daily analysis of its activity done by Heres’ team, Agostina is constantly evolving. And Heres with it.