Chatbot and GDPR
Heres was born ready

It is known that on the 25th May the GDPR will enter into force, and the new data protection rules will apply to chatbots just like any other online app.

It’s been more than a year since we started working with our lawyers in Heres in order to analyse and include all the necessary features to minimise the risks, all this while the software itself was being developed: this means that our technology implements data protection by default, because it was designed with data protection from the GDPR’s perspective in mind since the very first phases of the project.

Since we address business clients, this was an essential element for us: we didn’t limit ourselves to the technical aspects, but instead we acted to protect privacy on a contractual, informative and organizational level.


Heres acts as data processor. All the data belongs to the client, who is the data controller, and our contracts explain in detail the way data is managed. Communication to the final users about the purpose of data processing is clear and explicit in the short consent document, and detailed in the extended policy document.

Moreover, we work together with our clients as part of our project to integrate the confidential user agreements of their digital property.


We have implemented an encryption system that means pseudo-anonymisation of data in the conversations between users and the chatbot and prevents third parties from receiving the users’ personal data. The IP addresses are kept anonymous as well, erasing the last block before data saving.

Data Access and Cancellation

We have made access to the logs with all the processed information available for all our clients and made data cancellation simple in any moment.

Data Processor Compliance

Our providers are all GDPR compliant for what concerns hosting, NPL and analytics.


Our team follows strict internal procedures that we have defined together in order to increase the protection level for the data we exchange with our clients.

Heres says...

2 March 2020
Zendesk Chat: a new integration for Heres’ chatbots
Read more
3 February 2020
What dou you think if I say "chatbot"?
Read more
27 January 2020
Heres will attend the event offered by Office Automation
Read more
23 January 2020
Heres has got a new channel: WhatsApp!
Read more
8 November 2018
Recruitment and AI: meet our new chatbot solutions
Read more
15 June 2018
Heres Chatbots between NLP and Wizard
Read more
28 March 2018
Chatbot or Task-Bot?
Read more
25 October 2017
Does your E-Commerce need a chatbot?
Read more
22 September 2017
How chatbots can revolutionise your business
Read more
21 September 2017
Welcome to Heres!
Read more